MediaTech Solutions, a global feedback management solutions provider met with market leaders in the Financial Services sector to discuss implementing its solution with companies in the sector.
Gartner, in its Customer Relationship Management and Customer Experience Primer for 2017 report, cites improving the customer experience is a top priority for many organisations.
MediaTech saw the critical importance of meeting with market leaders in the Financial Services sector, to share their vast wealth of knowledge gained from deploying over 40 global feedback management projects for its clients.
During those one to one meetings and discussions with participants the three main points raised were :
(1) The need to be able to garner customer feedback instantaneously
(2) The clear demand for feedback management systems that take action
(3) The need for agile and rapid deployment
MediaTech currently works with clients like Allianz, Direct Assurance, Axa Direct Protection, PSA Banque, BNP Paribas Cardif, ING Direct and more using their expertise and vision gained from successful projects to help their clients achieve their objectives through its solution, Instant eXperience®.