Mediatech Solutions has been cited in Forrester Research’s Now Tech: Voice Of The Customer (VoC) Vendors, Q4 2018. We believe our inclusion was the result of our proven capabilities to help large organizations increase their competitiveness by empowering people to effectively enhance their customer experience.
According to the report, CX pros use voice of the customer (VoC) tools to collect and analyze customer feedback, inform customer experience (CX) improvements, and track the results of these improvements. But to access these benefits, you’ll first have to select from a diverse set of vendors — vendors that vary by size, functionality, geography, and vertical market focus. CX professionals should use Forrester’s Now Tech report to understand the value they can expect from a VoC provider and to select vendors based on size and functionality.
“We are thrilled to announce that Forrester has recognized MediaTech Solutions in: Now Tech: Voice Of The Customer (VOC) Vendors, Q4 2018. Forrester has overviewed vendors in the voice of the customer space, and included MediaTech Solutions, which they cited for having customer feedback management functionality” explains Hervé Cebula, CEO of MediaTech Solutions.
This report is available for individual purchase through the following link.