MediaTech Solutions in « Gartner Market Guide for Voice-of-the-Customer Solutions » for the second year

For the second consecutive year, Gartner has cited MediaTech Solutions as one of the global provider for its Feedback Management solutions. In its November 2018 report « Market Guide for Voice-of-the-Customer Solutions », the analyst firm has selected MediaTech Solutions among 26 international companies. « We are proud to be recognized by Gartner as a Representative Vendor among vendors [...]

By | 2018-12-03T11:39:22+00:00 12, 2018|Unclassified|

Customer feedback: a personalised access based on usage and user profile

Confidentiality, readability... How to give users the correct level of access to data from Customer Feedback? Following the gathering of customer inputs, the data is available in your Feedback Management solution*. Who should act on this data? Who should have access to it? Indeed, some information may be confidential, or simply irrelevant for certain employee [...]

By | 2018-08-13T14:59:52+00:00 07, 2018|Feedback Management, Unclassified|

Customer insights, a powerful source of improvement

Dealing with the opinions and comments of your customers, prospects, partners or even critics is not always easy ... Yet this is the best avenue for improvement and inspiration that you can find, for the unfulfilled expectations of today's customers represent as many strong points for you tomorrow! It is a view shared by company [...]

By | 2018-08-13T14:56:12+00:00 06, 2018|Feedback Management, Unclassified|

Fed up with satisfaction surveys?

Hervé Cebula, CEO and Founder of MediaTech Solutions, addresses in his article on a new vision of Client Feedback Management by corporations. Less, but better. You can read it (in French) by clicking here. You can read the translated article below. "To understand Client percetion in real time is essential. But to over-solicitate clients [...]

By | 2018-08-13T14:55:53+00:00 06, 2018|Feedback Management, News, Unclassified|
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