Blog 2017-04-13T13:02:08+00:00

MediaTech Solutions aims to become the European leader in Feedback Management

By | 02, 2017|Categories: News|

For several years, MediaTech Solutions has been growing steadily, and the 2016 vintage has confirmed this progression. Over the past five years, sales have increased by an average of + 80% each year. If one [...]

Managing customer satisfaction is the responsibility of everyone in the company !

By | 02, 2017|Categories: Feedback Management|

Decide, act : each user profile has a customized view, which offers both operational and strategic capabilities for running Customer Experience programs Driving a business means defining objectives and the means that will allow the [...]

How to increase customer engagement after first sale

By | 01, 2017|Categories: Feedback Management|Tags: , |

Increase customer engagement You’ve made your pitch. The customer sees the value in your product or service and makes a purchase. Congratulations are in order, revenues are trending upward…but what’s next? To [...]

MediaTech ranks 29th in Deloitte Technology Fast 50

By | 12, 2016|Categories: Press talks about MediaTech|

Technology Fast 50, is now in its 17th year, ranks the 50 fastest growing technology companies. This ranking is based on the percentage sales growth rate for the last 4 years of each participative companies. [...]

The use of Customer Feedback: The Feedback Management ROI approach

By | 11, 2016|Categories: Feedback Management|

Interview with Thierry Aubert, COO of MediaTech Solutions, Publisher of Instant eXperience, the Feedback Management solution. Capturing Customer Feedback is not sufficient to create value, your solution needs to go further in its initial approach [...]

KPIs & Customer Experience: killing the measure with too many indicators

By | 07, 2016|Categories: Feedback Management|

The choice of indicators has to be made in alignment with company’s objectives. Nonetheless, companies involved in Customer Experience improvement programs have to pay close attention to the indicators selection. Having said this, there are [...]

100 Customer Service statistics you need to know

By | 06, 2016|Categories: Feedback Management|

The following statistics about customer service are once again showing the importance for organizations to manage Customer Experience. Customer Feedback Management solutions such as Instant eXperience powered by MediaTech Solutions allows companies to effectively manage Customer Experience. [...]

The difficulty of comparing customer feedback at an international level

By | 02, 2016|Categories: Feedback Management|

One of the main distinctive features of Key Accounts is that they are usually global companies. Taking this into account, headquarters necessarily make some benchmarks upon several issues between subsidiaries from different countries. Customer feedback [...]

MediaTech Solutions continues its conquest by entering the UK market

By | 12, 2015|Categories: News|

After opening the Spanish offices at the end of 2015 in Barcelona, MediaTech is pleased to announce its arrival in the UK market. The main offices will be located in the heart of London. Entering [...]

How to Improve Customer Experience Through Data Collection

By | 11, 2015|Categories: Press talks about MediaTech|

Interview with Hervé Cebula In a time where Customer Experience plays a more active role in a company’s strategy it is critical to understand the importance of data collection and its usefulness to improve the [...]

Implementing a Voice of Customer Programme to Match Your Business Objectives

By | 11, 2015|Categories: Events|

Last week we attended the Customer Engagement Summit. At our Round Table sessions we discussed “Implementing a Voice of Customer Programme to Match Your Business Objectives”. We would like to share the main points from the [...]

Customer Engagement Summit – Technology the Great Enabler

By | 11, 2015|Categories: Events|

Last Tuesday we attended The Customer Engagement Summit, our first sponsored event in the UK. It was an amazing opportunity for us to collaborate, share and discuss successes, best practice, wins and even failures amongst [...]

Why simplicity may be the secret to brand success ?

By | 03, 2015|Categories: Feedback Management|

Talking about disruptive brands these days, no matter their function or the category they're disrupting, they possess a common characteristic: SIMPLICITY. Simplicity is precisely one of the the key characteristics of Instant eXperience , MediaTech Solutions [...]

Contact centres must provide both an individual and omni-channel customer experience

By | 03, 2015|Categories: Feedback Management|

Nicholas Ashford of call telephone answering specialists MessageBase (www.messagebase.com) explains why contact centres must adopt an omni-channel approach to customer experience now to respond to shifts consumer behaviour. The game is changing, time for new [...]

Customer Experience Management in Telecoms Global Summit

By | 11, 2014|Categories: Events|

      MediaTech Solutions is sponsoring the CEM in Telecoms-Global Summit in London, UK, 26-28 January 2015. Two-day conferences with Telecoms and Customer Experience Management experts. Thierry Aubert, Managing Director and Vice President Technology and [...]

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