Customer eXperience experts readily available

At MediaTech, we are committed to deploying your project successfully
and to ensure a sustainable value creation over time.

As a SaaS company we know how crucial it is for an enterprise to guarantee integration and adoption of a new tool within the organization.
For this reason, MediaTech Solutions developed a project methodology and build a Client Success Department to ensure that your project will be a success. Our consultants will assist you in all the phases of your Feedback Management Program, so you can get the maximum value of our
Instant eXperience solution and services. We have a tailor made approach we summarize in 4 phases.

We provide the expertise to optimize support, ensuring you achieve your objectives.

VoC Program design

Our consultants will help you to define the scope of your project including your specific needs (objectives, KPIs, channels, questionnaires, reports) to ensure the best approach to get qualitative feedback from your customers and bring value and comfort to your employees (internal communication, share best practices, the right information to the right person).

Project implementation

Our project managers will support you to perfectly integrate the solution by organizing and coordinating the project from the kick-off to its adoption by your teams. Our Team gets use to manage international projects implying multiple teams and technical synchronizations with external (content partners) or internal tools (CRM). Our Instant eXperience experts will arrange the solution settings (questionnaires, user profiles, dashboards, reports buildings).

They will synchronize their activities with the needs of your Teams (IT, Operations…) to set up a solution in respecting the deadlines and action plans defined. To guarantee a successful project driven by value creation and aligned with the initial objectives, we encourage regular reviews and project committees.

Onboarding & user adoption

Time changes and your needs evolve. We perfectly know that. Our solution and services are designed to follow your business evolution and growth. Our Client Success Specialists will assist you to guarantee continuous improvements of your Feedback Management Program (response rate, automation, impact measurement). We also have a dedicated Support Team to accompany you in your configuration issues or upgrade discoveries.

Expertise and operational assistance

A good tool is a used tool. Adoption is a key success factor and implies knowledge sharing. Our Training specialists will help you to get autonomous on the solution and also to define the best approach to embark your Teams. Our trainings are designed to be adapted to your sector, organization & process.

Stay useful, stay innovative

Let’s be together Feedback Management experts by exchanging on VoC innovations and best approaches. Our ambition is to create a discussion area between MediaTech Solutions experts and you, but also the opportunity to meet other customers and partners. Sharing is caring and we care.

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