Feedback & Verbatim : Engagez et réengagez vos clients
Feedback Management: a gold mine to be exploited, from Top Managers to Front Office
This whitepaper offers a collection of records from customer relationship directors and consultants specialized in Customer Relationship Development, exposing their knowledge and outlooks about Customer Feedback Management and its strategic implications.
Go further on the following key topics when engaging in a Feedback Management process
Listening to the customer to place him at the heart of the company
Goals to be defined and mistakes to be avoided
Mobilizing the company around the project
Going beyond listening – Committing
What is the ROI for a Feedback Management solution ?