« Incorporating such a solution into our processes allows us to identify areas for quality improvement and to manage our resources by placing the expectations of our customers at the heart of our strategy. »
Athmane Idiri, Facilitator – Automobile service providers network
« Thanks to Instant eXperience, we measure our customer satisfaction in real time, and we are able to react immediately if we notice dissatisfaction. »
Lionel RAHARINOSY, Customer Service Department – Quality and Training Manager
« In a few months, the MediaTech Solutions tool has had a powerful impact on the quality perceived by our clients. Between July and October 2013, the company saw its satisfaction rating rise from 69.7% to 82%. A significant achievement for a company whose customer loyalty is expressed through subscription renewals. »
Raphaël COLAS, Satisfaction manager – Quality department
« Instant eXperience enables us to implement our 3 main quality priorities : CX simplification, customisation and consideration. »
Testimonial from Lucie GUILLIEN, Customer Marketing Manager – Development Department
April Mon Assurance :
« Instant eXperience enables us to improve the performance of our commercial development by managing the experience of our prospects in real-time. »
Testimonial from Véronique MARTINEAU, Outreach Manager with the Steering Department
Contact Centres — MAIF :
« The advice, availability and quality of professional support from the MediaTech teams allow us to operate the solution in a particularly successful manner throughout all our contact centres, which currently number 15. »
Case study with Malakoff Médéric
The key issue for the Malakoff Médéric Group is to be alongside its customer’s to prepare for the future; whilst placing people at the heart of its project. The implementation of a system for listening to the customer and measuring their satisfaction, at the heart of their approach.
“Instant eXperience® has given us a true qualitative and quantitative resonance of the Voice of the Customer and provides us with greater agility and more appropriate actions.”
Discover in this Case study the challenges faced by Malakoff Médéric, the solution they put in place and the results they obtained !
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Case study with Allianz
Placed at the heart of Allianz “Innovation and Confidence” strategy, customer satisfaction is a priority within the Allianz Group. To accelerate this transformation, Allianz France has taken a new step by creating a dedicated “Customer Service” department under the direct responsability of a Comex member.
“We have greatly expanded the use of the solution and we are now discovering new uses : after face-to-face meetings. Instant eXperience® is a solution that is quick and simple to install, and which provides high quality results that are directly exploitable.”
Discover in this Case study the challenges faced by Allianz, the solution they put in place and the results they obtained !