We are MediaTech Solutions

Leadership
Advisory board
Alliances

MediaTech Solutions is providing Instant eXperience, a leading real time Feedback Management solution.

Instant eXperience, allows Customer Feedback to be captured, enriched and leveraged in real time for a tangible business impact.
Thus, the solution allows the entire organization, from the top to the front-line, to take the best customer-centric decisions and actions.

2011

Year of start

14

Countries

40

Employees

3

Offices : Paris-London Barcelona

35+

Million yearly surveys sent

50+

Clients

96%

CSAT

#29

Deloitte Fast 50
Software category

Leadership

MediaTech management is a team of  Customer Experience professionals with indepth industry knowledge, extensive experience and complementary skills.

Hervé CEBULA
CEO & Founder

Thierry AUBERT
COO

Hugues LISAN
CFO

Thomas GALLIOU
Director R&D

Muriel ADAM-BERTHY

Finance & Administration Director

Marie-Ange BERTRAND-LEVY
Marketing & Alliances Director

Brice CHOUKROUN
Sales Director France

Flavia GALLOIS
Client Success Director

Advisory board

In order to boost performance even further, MediaTech Solutions has created a Strategic Committee to advise the company’s senior management and give them the benefit of its experience.

The Committee is composed of people who hold management positions in prestigious companies.

Axel Dauchez

A graduate of France’s École Polytechnique university, Axel Dauchez began his career at Procter & Gamble. After a brief spell at Bossard Consulting, he became CEO, then Chairman, of BDDP Interactive. Next he became CEO of Moonscoop, contributing to making it the European leader in animated television series. Since 2010 he has chaired the start-up Deezer, a leader in online music services. In september 2014, he became the head of Publicis France. Since november 2015, he is the founder and CEO of Make.org , the first European democratic crowdlobying platform to re-engage citizens and re-empower representatives.

Jérôme Girszyn

During his 11 years at 3i, a leading European private equity firm of which he was a Partner from 2003 to 2009, Jérôme Girszyn was involved in hundreds of investments in SMEs. He sits on the Supervisory Boards of companies such as Mood Media, Carré Blanc and C2G. He oversees3i France’s portfolio, dealing with under-performance, shareholder disputes and searches for liquidity. Convinced that private individuals lack direct, preferential and professional access to unlisted companies, he founded GIRSZYN & ASSOCIES in 2009. A graduate of HEC Business School, he began his career in 1993 at Arthur Andersen.

Mireille Garolla

A graduate of the ESCP Business School, Mireille Garolla is a managing partner of Group’3C, a company specialising in career repositioning. She has 24 years’ experience of the professional world, including more than 10 years as CEO of international groups in France and abroad. Mireille Garolla specialises in corporate take-overs and is a business angel.

Boris Gbahoué

Boris Gbahoué’s professional journey has focused on Customer Relations. He spent several years heading up a Business Unit for CCA International, one of the leaders in Customer Relations Centres in France. He then helped to develop the “Customer Experience”practice in a strategy consulting firm and is currently a Business Unit Director for Amazon.

Thomas Wolf

Thomas Wolf began his career in a Silicon Valley start-up. He then joined AC Nielsen, first as a director on the board, then as the Customer Service Manager. In 1996, he joined Catalina as Sales Manager and in 2003 became CEO and Chairman France & Europe Regional Director. Thomas Wolf joined the Sogec group at the end of 2005 as Chairman of the Executive Board.

Bruno Colin

Specialized in data and market research, Bruno Colin has developed his expertise within famous companies such as Nielsen, Médiamétrie, TNS SOFRES or even GFK, where he held positions as Chief Operating Officer or even Head Office. Bruno Colin is also a member of ESOMAR, which is an organization promoting Opinion polls and Market Research worldwide, gathering almost 5000 members in 130 countries. In 2015, he founded his own Market Research consulting firm, Return on Data.

We are working together to deliver the highest performances

Alliances

We build strong alliances with Business Partners to leverage Customer Experience
projects whether they are software vendors, market research institutes, contact centers,
consulting and services firms.

Contact Centers

Fully-owned by Air France, BlueLink is specialized in managing premium customer relations by phone and online. Using 28 languages, its service centres manage relations with customers from over 15 major corporations.

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Through evolution and acquisition, today Webhelp is a 30,000 people-strong global leader in business process outsourcing (BPO). We continue to specialise in customer experience but our capabilities extend across voice, social and digital channels.

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Founded in 1989, Armatis-LC is a major player in the contact centers and call-centers industry in France.

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Established in 2003, Outsourcia is an operator specializing in remote, multiservice, multi-lingual and multi-channel customer relations management In digital services and in the outsourcing of Back Office professions.

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CCA International is the leading European provider in customer engagement that shakes traditions with an innovatively real-time customer service.

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Arvato belongs to Bertelsmann, a media group and international services whose key sectors are television and radio, the book, the press magazines, Services (arvato) and printing.

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For more than 30 years, Teleperformance has developed many new CRM methodologies and innovations to generate added value to brands and customers, such as total quality management, ISO certification, work-at-home agents…

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Leader of external call centre services and Client Relations, b2s has created a unique multi-specialist expertise.

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Testimonial from Marania BOIXIERE

Innovation Director at BlueLink

« I believe in the benefits of this solution which, through the impartial perception of customers, provides brands with a vision of how to improve their services; it involves and empowers  customer advisors to achieve an end-result of client satisfaction, a decrease in redundancy, and thereby a reduction of the customer relations budget ».

Business Partners

For 10 years, ERDIL has been helping large groups gain an ever more detailed and comprehensive understanding of their customers’ actual satisfaction levels.

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Research institute
Kantar TNS is the 2nd marketing data and market research group in the world. TNS provides innovative approaches and excellence in services thanks to a network that covers more than 80 countries.

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Research institute.
Customer relationship expert since 25 years, daily guides more than 350 customers in their multichannel strategy and offers them innovative solutions in step with the customers’ new behavior.

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Semantic Analysis
Automatic language processing, written messages integration (emails, mails, fax, social networks…) in the existing Information System and organization.

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Textual data analysis. Founded in 2007, Proxem dedicated its first three years to intense R&D. Proxem helps companies dealing with information overload by designing and developing innovative software solutions.

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Dictanova is a semantic analysis software vendor. A dedicated experts team to help companies to develop customer centricity.

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Vocapia Research develops leading-edge, multilingual speech processing technologies. These technologies enable large vocabulary continuous speech recognition, automatic audio segmentation, language identification, speaker diarization and audio-text synchronization.

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