Black Friday … a black day for contact centers!

Black Friday has become a retailers goldmine, with shoppers expected to spend an average £2b in stores and online across the UK. But with this surge in traffic comes the surge in call to contact centers. The activity of contact centers is in full swing on periodic events like this, both on incoming and outgoing calls. [...]

By | November 25th, 2016|Events|

Implementing a Voice of Customer Programme to Match Your Business Objectives

Last week we attended the Customer Engagement Summit. At our Round Table sessions we discussed “Implementing a Voice of Customer Programme to Match Your Business Objectives”. We would like to share the main points from the Round Table discussions on “Implementing a Voice of Customer Programme to match Business Objectives” with some insights on how to address [...]

By | November 15th, 2015|Events, Expert views|

Customer Engagement Summit – Technology the Great Enabler

Last Tuesday we attended The Customer Engagement Summit, our first sponsored event in the UK. It was an amazing opportunity for us to collaborate, share and discuss successes, best practice, wins and even failures amongst peers over key topics: VoC programs; innovative and disruptive strategies; the Customer Experience and The Future of the Contact Centre. The [...]

By | November 15th, 2015|Events, Expert views|

CEM Telecoms Global Summit – 27th, 28th January 2015

MediaTech Solutions was one of this year’s CEM Global Summit in Telecoms sponsors. Thierry Aubert, EVP Technology & Operations at MediaTech Solutions gave a speech in a conference being incorporated within the framework of a global topic “Combatting the multi-channel customer experience challenge”. His specific contribution dealt with the effective capture and exploitation of customer insights [...]

By | February 2nd, 2015|Events|

Customer Experience Management in Telecoms Global Summit

      MediaTech Solutions is sponsoring the CEM in Telecoms-Global Summit in London, UK, 26-28 January 2015. Two-day conferences with Telecoms and Customer Experience Management experts. Thierry Aubert, Managing Director and Vice President Technology and Operations of MediaTech Solutions will give a speech on Day One (StreamA) about the following topic: Effectively capturing and exploiting customer [...]

By | November 28th, 2014|Events|

Customer Experience Management in Telecoms European Summit

MediaTech Solutions sponsoring the CEM in Telecoms-European Summit in Vienna, Autria, 22-24 September 2014. Two days conferences with Telecoms and Customer Experience Management experts. Thierry Aubert, Managing Director and Vice President Technology and Operations of MediaTech Solutions led an interactive panel discussion about: "How can you successfully capture and leverage customer experience insights across the customer lifecycle?" [...]

By | September 24th, 2014|Events|