The British retail market and its customer experience strategy : areas of improvement for a promising future !

A team from MediaTech Solutions recently took part in a major event in Great Britain, 100% devoted to the Retail sector. We had the privilege of meeting the leaders of customer experience development. Pure-players and omni-channel retailers offering diverse and varied products and/or services, but in the end, all facing the same problems : (1) How [...]

By | 10, 2017|Events|

AFRC Workshop : What KPIs drive the excellence of the customer experience ?

Four major brands came together to give their feedback on the theme: "What KPIs to drive the excellence of the customer experience? ". Crédit Agricole Finistère, PMU, Carglass and our iDTGV client. In setting up a customer experience strategy, the choice of indicators is decisive. As explained by Thierry Aubert, it is necessary to identify the [...]

By | 03, 2017|Events|

MediaTech Solutions meets with market leaders to discuss customer experience solutions in London

MediaTech Solutions, a global feedback management solutions provider met with market leaders in the Financial Services sector to discuss implementing its solution with companies in the sector. Gartner, in its Customer Relationship Management and Customer Experience Primer for 2017 report, cites improving the customer experience is a top priority for many organisations. MediaTech saw the critical [...]

By | 03, 2017|Events|

Implementing a Voice of Customer Programme to Match Your Business Objectives

Last week we attended the Customer Engagement Summit. At our Round Table sessions we discussed “Implementing a Voice of Customer Programme to Match Your Business Objectives”. We would like to share the main points from the Round Table discussions on “Implementing a Voice of Customer Programme to match Business Objectives” with some insights on how to address [...]

By | 11, 2015|Events|

Customer Engagement Summit – Technology the Great Enabler

Last Tuesday we attended The Customer Engagement Summit, our first sponsored event in the UK. It was an amazing opportunity for us to collaborate, share and discuss successes, best practice, wins and even failures amongst peers over key topics: VoC programs; innovative and disruptive strategies; the Customer Experience and The Future of the Contact Centre. The [...]

By | 11, 2015|Events|

CEM Telecoms Global Summit – 27th, 28th January 2015

MediaTech Solutions was one of this year’s CEM Global Summit in Telecoms sponsors. Thierry Aubert, EVP Technology & Operations at MediaTech Solutions gave a speech in a conference being incorporated within the framework of a global topic “Combatting the multi-channel customer experience challenge”. His specific contribution dealt with the effective capture and exploitation of customer insights [...]

By | 02, 2015|Events|

Customer Experience Management in Telecoms Global Summit

      MediaTech Solutions is sponsoring the CEM in Telecoms-Global Summit in London, UK, 26-28 January 2015. Two-day conferences with Telecoms and Customer Experience Management experts. Thierry Aubert, Managing Director and Vice President Technology and Operations of MediaTech Solutions will give a speech on Day One (StreamA) about the following topic: Effectively capturing and exploiting customer [...]

By | 11, 2014|Events|

Customer Experience Management in Telecoms European Summit

MediaTech Solutions sponsoring the CEM in Telecoms-European Summit in Vienna, Autria, 22-24 September 2014. Two days conferences with Telecoms and Customer Experience Management experts. Thierry Aubert, Managing Director and Vice President Technology and Operations of MediaTech Solutions led an interactive panel discussion about: "How can you successfully capture and leverage customer experience insights across the customer lifecycle?" [...]

By | 09, 2014|Events|