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Blog 2017-04-13T13:02:08+00:00

KPIs & Customer Experience: killing the measure with too many indicators

By | 07, 2016|Categories: Feedback Management|

The choice of indicators has to be made in alignment with company’s objectives. Nonetheless, companies involved in Customer Experience improvement programs have to pay close attention to the indicators selection. Having said this, there are [...]

100 Customer Service statistics you need to know

By | 06, 2016|Categories: Feedback Management|

The following statistics about customer service are once again showing the importance for organizations to manage Customer Experience. Customer Feedback Management solutions such as Instant eXperience powered by MediaTech Solutions allows companies to effectively manage Customer Experience. [...]

The difficulty of comparing customer feedback at an international level

By | 02, 2016|Categories: Feedback Management|

One of the main distinctive features of Key Accounts is that they are usually global companies. Taking this into account, headquarters necessarily make some benchmarks upon several issues between subsidiaries from different countries. Customer feedback [...]

MediaTech Solutions continues its conquest by entering the UK market

By | 12, 2015|Categories: News|

After opening the Spanish offices at the end of 2015 in Barcelona, MediaTech is pleased to announce its arrival in the UK market. The main offices will be located in the heart of London. Entering [...]

How to Improve Customer Experience Through Data Collection

By | 11, 2015|Categories: Press talks about MediaTech|

Interview with Hervé Cebula In a time where Customer Experience plays a more active role in a company’s strategy it is critical to understand the importance of data collection and its usefulness to improve the [...]

Implementing a Voice of Customer Programme to Match Your Business Objectives

By | 11, 2015|Categories: Events|

Last week we attended the Customer Engagement Summit. At our Round Table sessions we discussed “Implementing a Voice of Customer Programme to Match Your Business Objectives”. We would like to share the main points from the [...]

Customer Engagement Summit – Technology the Great Enabler

By | 11, 2015|Categories: Events|

Last Tuesday we attended The Customer Engagement Summit, our first sponsored event in the UK. It was an amazing opportunity for us to collaborate, share and discuss successes, best practice, wins and even failures amongst [...]

Why simplicity may be the secret to brand success ?

By | 03, 2015|Categories: Feedback Management|

Talking about disruptive brands these days, no matter their function or the category they're disrupting, they possess a common characteristic: SIMPLICITY. Simplicity is precisely one of the the key characteristics of Instant eXperience , MediaTech Solutions [...]

Contact centres must provide both an individual and omni-channel customer experience

By | 03, 2015|Categories: Feedback Management|

Nicholas Ashford of call telephone answering specialists MessageBase (www.messagebase.com) explains why contact centres must adopt an omni-channel approach to customer experience now to respond to shifts consumer behaviour. The game is changing, time for new [...]

Customer Experience Management in Telecoms Global Summit

By | 11, 2014|Categories: Events|

      MediaTech Solutions is sponsoring the CEM in Telecoms-Global Summit in London, UK, 26-28 January 2015. Two-day conferences with Telecoms and Customer Experience Management experts. Thierry Aubert, Managing Director and Vice President Technology and [...]

Customer Experience Management in Telecoms European Summit

By | 09, 2014|Categories: Events|

MediaTech Solutions sponsoring the CEM in Telecoms-European Summit in Vienna, Autria, 22-24 September 2014. Two days conferences with Telecoms and Customer Experience Management experts. Thierry Aubert, Managing Director and Vice President Technology and Operations of MediaTech [...]