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Why simplicity may be the secret to brand success ?

By | 03, 2015|Categories: Feedback Management|

Talking about disruptive brands these days, no matter their function or the category they're disrupting, they possess a common characteristic: SIMPLICITY. Simplicity is precisely one of the the key characteristics of Instant eXperience , MediaTech Solutions [...]

Contact centres must provide both an individual and omni-channel customer experience

By | 03, 2015|Categories: Feedback Management|

Nicholas Ashford of call telephone answering specialists MessageBase (www.messagebase.com) explains why contact centres must adopt an omni-channel approach to customer experience now to respond to shifts consumer behaviour. The game is changing, time for new [...]

Customer Experience Management in Telecoms European Summit

By | 09, 2014|Categories: Events|

MediaTech Solutions sponsoring the CEM in Telecoms-European Summit in Vienna, Autria, 22-24 September 2014. Two days conferences with Telecoms and Customer Experience Management experts. Thierry Aubert, Managing Director and Vice President Technology and Operations of MediaTech [...]

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