Inferred and predictive feedback, artificial intelligence … Make your silent customers talk!
Getting to know customers who do not express themselves: mission impossible? Not if you use the right tools! Welcome to the world of predictions and inferences. All brands dream of having the gift of clairvoyance [...]
6 beneficial effects of Customer Feedback Management on your organization
You thought that feedback management software only serves to manage your customer relationships? It can do much more! In addition to helping you understand more clearly what your customers, prospects and partners feel about you [...]
MediaTech Solutions cited by Independent Research Firm in their Voice Of The Customer Vendor Report.
Mediatech Solutions has been cited in Forrester Research’s Now Tech: Voice Of The Customer (VoC) Vendors, Q4 2018. We believe our inclusion was the result of our proven capabilities to help large organizations increase their [...]
Customer feedback: a personalised access based on usage and user profile
Confidentiality, readability... How to give users the correct level of access to data from Customer Feedback? Following the gathering of customer inputs, the data is available in your Feedback Management solution*. Who should act [...]
Customer insights, a powerful source of improvement
Dealing with the opinions and comments of your customers, prospects, partners or even critics is not always easy ... Yet this is the best avenue for improvement and inspiration that you can find, for [...]
Fed up with satisfaction surveys?
Hervé Cebula, CEO and Founder of MediaTech Solutions, addresses in his article on LesEchos.fr a new vision of Client Feedback Management by corporations. Less, but better. You can read it (in French) by clicking [...]
Customer feedback: to be solicited intelligently!
Collecting and making use of opinions - positive or negative - to unify and centralise the voice of the customer has become a pressing need for companies, in 2018 more than ever. However, there [...]
MediaTech Solutions included as one of 21 vendors in Gartner’s October 2017 Market Guide for Voice-of-Customer Solutions
MediaTech Solutions, provider of the leading feedback management software Instant eXperience®, today announced that it has been cited by Gartner in the October 2017 Market Guide for Voice-of-the-Customer report. We believe our presence in [...]
Infographics : Analysis of the evolution of the Retail Trade over the last 5 years
Since 2013, the largest investments in the retail business sector have been associated with the management of the customer experience. Experts in the field believe that the more we understand the perceptions and interactions [...]
The British retail market and its customer experience strategy : areas of improvement for a promising future !
A team from MediaTech Solutions recently took part in a major event in Great Britain, 100% devoted to the Retail sector. We had the privilege of meeting the leaders of customer experience development. Pure-players and [...]
More customers, more countries, more features at MediaTech Solutions this summer !
The summer was a particularly active and fruitful for the MediaTech Solutions teams ! To begin with, the company gained new clients: Crédit Foncier de France, a subsidiary of BPCE specialized in mortgage lending, [...]
Customer Relations in the era of Artificial Intelligence
In June 2017, the cover of Relation Client magazine featured "The year of artificial intelligence". As reported by the magazine article in question, "artificial intelligence, or augmented intelligence, made its entry into the domain of [...]
Infographics – Customer experience, Transports & Hospitality
According to a study by Clipperton, uberization (also known as “collaborative economics”), has primarily affected the transport and hotel markets, as well as home services and freelance activities. Consumers' behavior regarding the services offered by [...]
From the customer Relationship to the customer Experience
To improve the customer Experience, it is necessary to set up a customer Relationship strategy. But how to position the customer at the heart of the company's strategy, to focus on the key moments of [...]
The role of emotion in the customer experience
Summary of what you will discover: The consumer is an irrational being, guided by his emotions as much as by his reason, even for purchasing decisions. In order to speak to their customers’ emotions, companies [...]
The CES, an indicator dedicated to least effort
The birth of the Customer Effort Score During the act of purchasing or using a product or service, delivering satisfaction is not the only criterion to be used when it comes to measuring customer satisfaction. [...]
How to define, implement and exploit the Net Promoter Score (NPS) ?
Loyal or disloyal ? The NPS will tell you : The NPS, or Net Promoter Score, is an indicator that measures customer loyalty. Created in 2003 by Fred Reichheld, consultant at Bain & Company, it [...]
The CSAT : more than an indicator, a corporate strategy
A Score for measuring customer satisfaction In the field of Customer Relationships, the CSAT is an acronym for the Customer SATisfaction score, which measures the satisfaction of a customer following an interaction with a company. [...]
Employee commitment to customer satisfaction
Listening, understanding and interacting with the customer Difficult and demanding customers, proliferating channels and points of contact, an expanding offering, more complex purchasing paths... And yet, if the company places the customer at the heart [...]
AFRC Workshop : What KPIs drive the excellence of the customer experience ?
Four major brands came together to give their feedback on the theme: "What KPIs to drive the excellence of the customer experience? ". Crédit Agricole Finistère, PMU, Carglass and our iDTGV client. In setting up [...]
MediaTech Solutions meets with market leaders to discuss customer experience solutions in London
MediaTech Solutions, a global feedback management solutions provider met with market leaders in the Financial Services sector to discuss implementing its solution with companies in the sector. Gartner, in its Customer Relationship Management and Customer [...]
Customer Experience and Employer Experience : an indivisible tandem
The culture of the "customer centric" at the origin of Workforce Management In 2010, MediaTech offered a platform only for sending messages (SMS, MMS, voice messages, emails) to its call center clients. One client asked [...]
MediaTech Solutions aims to become the European leader in Feedback Management
For several years, MediaTech Solutions has been growing steadily, and the 2016 vintage has confirmed this progression. Over the past five years, sales have increased by an average of + 80% each year. If one [...]
Managing customer satisfaction is the responsibility of everyone in the company !
Decide, act : each user profile has a customized view, which offers both operational and strategic capabilities for running Customer Experience programs Driving a business means defining objectives and the means that will allow the [...]