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MediaTech Solutions included as one of 21 vendors in Gartner’s October 2017 Market Guide for Voice-of-Customer Solutions

By | 11, 2017|Categories: News|

MediaTech Solutions, provider of the leading feedback management software Instant eXperience®, today announced that it has been cited by Gartner in the October 2017 Market Guide for Voice-of-the-Customer report. We believe our presence in [...]

Infographics : Analysis of the evolution of the Retail Trade over the last 5 years

By | 10, 2017|Categories: Feedback Management|

  Since 2013, the largest investments in the retail business sector have been associated with the management of the customer experience. Experts in the field believe that the more we understand the perceptions and interactions [...]

The British retail market and its customer experience strategy : areas of improvement for a promising future !

By | 10, 2017|Categories: Events|

A team from MediaTech Solutions recently took part in a major event in Great Britain, 100% devoted to the Retail sector. We had the privilege of meeting the leaders of customer experience development. Pure-players and [...]

Infographics – Customer experience, Transports & Hospitality

By | 08, 2017|Categories: Feedback Management|

According to a study by Clipperton, uberization (also known as “collaborative economics”), has primarily affected the transport and hotel markets, as well as home services and freelance activities. Consumers' behavior regarding the services offered by [...]

MediaTech Solutions meets with market leaders to discuss customer experience solutions in London

By | 03, 2017|Categories: Events|

MediaTech Solutions, a global feedback management solutions provider met with market leaders in the Financial Services sector to discuss implementing its solution with companies in the sector. Gartner, in its Customer Relationship Management and Customer [...]

Managing customer satisfaction is the responsibility of everyone in the company !

By | 02, 2017|Categories: Feedback Management|

Decide, act : each user profile has a customized view, which offers both operational and strategic capabilities for running Customer Experience programs Driving a business means defining objectives and the means that will allow the [...]

How to increase customer engagement after first sale

By | 01, 2017|Categories: Feedback Management|Tags: , |

Increase customer engagement You’ve made your pitch. The customer sees the value in your product or service and makes a purchase. Congratulations are in order, revenues are trending upward…but what’s next? To [...]

The use of Customer Feedback: The Feedback Management ROI approach

By | 11, 2016|Categories: Feedback Management|

Interview with Thierry Aubert, COO of MediaTech Solutions, Publisher of Instant eXperience, the Feedback Management solution. Capturing Customer Feedback is not sufficient to create value, your solution needs to go further in its initial approach [...]

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