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Infographics – Customer experience, Transports & Hospitality

By | 08, 2017|Categories: Feedback Management|

According to a study by Clipperton, uberization (also known as “collaborative economics”), has primarily affected the transport and hotel markets, as well as home services and freelance activities. Consumers' behavior regarding the services offered by [...]

MediaTech Solutions meets with market leaders to discuss customer experience solutions in London

By | 03, 2017|Categories: Events|

MediaTech Solutions, a global feedback management solutions provider met with market leaders in the Financial Services sector to discuss implementing its solution with companies in the sector. Gartner, in its Customer Relationship Management and Customer [...]

Managing customer satisfaction is the responsibility of everyone in the company !

By | 02, 2017|Categories: Feedback Management|

Decide, act : each user profile has a customized view, which offers both operational and strategic capabilities for running Customer Experience programs Driving a business means defining objectives and the means that will allow the [...]

How to increase customer engagement after first sale

By | 01, 2017|Categories: Feedback Management|Tags: , |

Increase customer engagement You’ve made your pitch. The customer sees the value in your product or service and makes a purchase. Congratulations are in order, revenues are trending upward…but what’s next? To [...]

The use of Customer Feedback: The Feedback Management ROI approach

By | 11, 2016|Categories: Feedback Management|

Interview with Thierry Aubert, COO of MediaTech Solutions, Publisher of Instant eXperience, the Feedback Management solution. Capturing Customer Feedback is not sufficient to create value, your solution needs to go further in its initial approach [...]

KPIs & Customer Experience: killing the measure with too many indicators

By | 07, 2016|Categories: Feedback Management|

The choice of indicators has to be made in alignment with company’s objectives. Nonetheless, companies involved in Customer Experience improvement programs have to pay close attention to the indicators selection. Having said this, there are [...]

100 Customer Service statistics you need to know

By | 06, 2016|Categories: Feedback Management|

The following statistics about customer service are once again showing the importance for organizations to manage Customer Experience. Customer Feedback Management solutions such as Instant eXperience powered by MediaTech Solutions allows companies to effectively manage Customer Experience. [...]

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