We provide software that turns
Customer Feedback into actions
on every touchpoints

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A solution to maximize customer value and satisfaction,
manage resources and optimize products and processes by streamlining
a real-time Voice of Customer solution.

Reinforce workforce management

Increase team performance, efficiency and employee engagement
Collaborative data diffusion, personalized data views
Share customer data, manage users and data access

Drive sales

React on the Voice of Customer targeting sales development
Use customer feedback to drive up-selling and cross-selling strategies

Increase your market penetration

Improve your products and services from customer perceptions
Ensure you make the best decisions upon innovation perspectives on your products and services

Lower services costs

Optimize processes by identifiying customer pain points through customer feedback
Find the best practices and apply them to your own environment

Grow brand advocacy

Identify disatisfactions Individually address any single disatisfaction so as to transform into positive buzz
Exploit and spread positive feedback

allows large organizations to create their own success
by monitoring key indicators on specific touchpoints
or on end-to-end customer journeys

0%

NPS Increase
call post interaction
Transportation leader
0%

Win backs gain
Telecom provider
0%

Customer Engagement achivement
following 2nd survey within 5 months
Major automotive player
0%

CSAT Increase
following 2nd survey within 3 months
International energy supplier
0%

Customer dissatisfaction identified and resolved
Global insurance Cie

helps you offer your customers the best experience

« We were very surprised by the rapid implementation process. Within 48 hours we had a solid command of the product. »

« Instant eXperience enables us to implement our 3 main quality priorities : CX simplification, customisation and consideration. »

« Thanks to instant eXperience, we measure our customer satisfaction in real time, and we are able to react immediately if we notice dissatisfaction. »

More customer success stories

Find out more about Voice of Customer
exploitation as a continuous improvement lever

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