We provide software that turns
Customer Feedback into actions
on every touchpoint


Instant eXperience enables you to make better decisions and actions by capturing, enriching and leveraging in real-time your customer’s feedback at every moment of their journey

As a leader of feedback management, we identified CX program success is tied to the following key factors that makes us the preferred choice

Thanks to in-depth operational actions, we allow you to achieve your strategic objectives

Continous Customer experience improvement

Improve your products and services from customer perceptions
Ensure you make the best decisions upon innovation perspectives on your products and services

Workforce management

Increase team performance, efficiency and employee engagement

Customer engagement 

React on the Voice of Customer targeting sales developement
Use customer feedback to drive up-selling and cross-selling strategies

Grow brand advocacy

Identify disatisfactions
Individually address any single disatisfaction so as to transform into positive buzz
Exploit and spread positive feedback

The benefits your company will get could look like this


CSAT Increase
following 2nd survey within 3 months
International energy supplier

Win backs gain
Telecom provider

Customer Engagement achivement
following 2nd survey within 5 months
Major automotive player

Customer dissatisfaction identified and resolved
Global insurance Company

You could testify as one of those clients in the future

« We were very surprised by the rapid implementation process. Within 48 hours we had a solid command of the product. »

« Instant eXperience enables us to implement our 3 main quality priorities : CX simplification, customisation and consideration. »

« Thanks to instant eXperience, we measure our customer satisfaction in real time, and we are able to react immediately if we notice dissatisfaction. »

More customer success stories

Find out more about Voice of Customer
exploitation as a continuous improvement lever

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