What we do

Since 2011, MediaTech Solutions has been providing Instant eXperience®,
a leading real time Feedback Management solution

What our solution offers

Capture

Capture the Voice
of the Customer
across every chanel

Enrich

Analyze in depth
the feedback collected

Leverage

Exploit
the feedback
collected

Maximise your customers’ and your employees’ satisfaction and commitment

The benefits that Instant eXperience® brings to you

Customer Engagement

Use customer feedback to drive selling
and cross-selling opportunities

Workforce management

Improve your employee/partner management
with CX-driven KPIs and actions

Continuous Customer Experience improvement

Improve your customers’ perception
of your products and services

Grow Brand Advocacy

Communicate customer feedback to grow
a positive buzz

Quick and simple

Avoid a big ERP-like deployment program and become autonomous quickly

« We were surprised by the speed of implementation of the process. Within 48 hours, we had a solid control of the product. »

A few clicks to design a survey

One-click sharing – Profile management and data access

Adaptable

Easily evolve the solution according to your business needs

« Simplicity and flexibility are the key words of Instant eXperience®. Simplicity, because we were able to take ownership of the solution and use it very intuitively with the teams. Flexibility, because at any time we can change our indicators, clarify messages, enrich our management system and our customer experience. »

Involving

Mobilise your whole organization, they’re the one facing the customers !

« Instant eXperience® provides levels of reporting that are adapted to all hierarchical levels… Listening to the voice of the customer emerges naturally within the organisation »

Total autonomy to modify the questionnaires, the reports, the dashboard, the users…

The richest connectors-set.
Automatic integration to send inquiries and trigger actions.

Connected

Propagate the full value of customer feedback through easy integration with your IT system

« We wanted a tool that would allow us to connect both our digital device and our information system, without any surprise nor development. All this to benefit from a unified platform of customer datas. We have gained in agility, and have the capacity to adapt our organization and our services at any time. »

The benefits your company will get could look like this

0%

CSAT Increase
following 2nd survey within
3 months
International energy supplier
0%

Win backs gain
Telecom provider
0%

Customer Engagement achivement
following 2nd survey within
5 months
Major automotive player
0%

Customer dissatisfaction identified and resolved
Global insurance Company

Find out more about Voice of Customer
exploitation as a continuous improvement lever

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