What we do
Since 2011, MediaTech Solutions has been providing Instant eXperience®,
a leading real time Feedback Management solution
a leading real time Feedback Management solution
What our solution 
offers
offers
Capture
Capture the Voice
of the Customer
across every chanel
Enrich
Analyze in depth
the feedback collected
Leverage
Exploit
the feedback
collected
Maximise your customers’ and your employees’ satisfaction and commitment
The benefits that Instant eXperience® brings to you
Customer Engagement
Use customer feedback to drive selling
and cross-selling opportunities
Workforce management
Improve your employee/partner management
with CX-driven KPIs and actions
Continuous Customer Experience improvement
Improve your customers’ perception
of your products and services
Grow Brand Advocacy
Communicate customer feedback to grow
a positive buzz
Quick and simple
Avoid a big ERP-like deployment program and become autonomous quickly
« We were surprised by the speed of implementation of the process. Within 48 hours, we had a solid control of the product. »
A few clicks to design a survey
One-click sharing – Profile management and data access
Adaptable
Easily evolve the solution according to your business needs
« Simplicity and flexibility are the key words of Instant eXperience®. Simplicity, because we were able to take ownership of the solution and use it very intuitively with the teams. Flexibility, because at any time we can change our indicators, clarify messages, enrich our management system and our customer experience. »
Involving
Mobilise your whole organization, they’re the one facing the customers !
« Instant eXperience® provides levels of reporting that are adapted to all hierarchical levels… Listening to the voice of the customer emerges naturally within the organisation »
Total autonomy to modify the questionnaires, the reports, the dashboard, the users…
The richest connectors-set.
Automatic integration to send inquiries and trigger actions.
Connected
Propagate the full value of customer feedback through easy integration with your IT system
« We wanted a tool that would allow us to connect both our digital device and our information system, without any surprise nor development. All this to benefit from a unified platform of customer datas. We have gained in agility, and have the capacity to adapt our organization and our services at any time. »
The benefits your company will get could look like this
CSAT Increase
following 2nd survey within
3 months
following 2nd survey within
3 months
International energy supplier
Win backs gain
Telecom provider
Customer Engagement achivement
following 2nd survey within
5 months
following 2nd survey within
5 months
Major automotive player
Customer dissatisfaction identified and resolved
Global insurance Company
Find out more about Voice of Customer
exploitation as a continuous improvement lever
